Shipping policy

All custom orders will be ready to ship 6-8 weeks after an item is ordered and payment is received, in full. Hello Moomer Studios estimates a long TAT (turnaround time) to cover any printing flaws or design changes that need to be made. Sometimes the TAT will be quicker, sometimes it may take the full 6-8 weeks. There are many factors that may delay or stall production, but there is a reason we estimate a long turnaround. We want to set expectations appropriately. Demanding a shorter TAT as a ‘condition’ before ordering does not mean HM studios is obligated to fulfill the requested turnaround time. The studio’s estimated turnaround time will be 6-8 weeks… meaning your item will be ready by (OR BEFORE) 6-8 weeks. If you wish to place a rush order, the shop must agree to the new TAT date in writing and you will be charged a rush fee before production begins.